Refund policy

Effective Date: 03/21/2025

Thank you for shopping with Dive in Gifts! We want you to be completely satisfied with your purchase. If you're not happy with your order, here's what you need to know:

1. Returns

• You may return unused and unopened items within 30 days of receiving your order.
• To return an item, please contact us at support@diveingifts.com for return instructions.

2. Refunds

• Once your return is processed, we will issue a refund to your original payment method, excluding any shipping fees.
• Please allow up to 7 business days for your refund to be processed.

3. Exchanges

• If you wish to exchange an item, please follow the return instructions and place a new order for the desired product.

4. Non-Refundable Items

• Certain items, such as custom or personalized products, may not be eligible for a refund. Please refer to the product page for specific details.